Bilingual German & English Customer Support Agent
Influx
/job-details/6801
Kjo shpallje nuk pranon më aplikime. Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shiko punët aktive.
**Bilingual German & English Customer Support Agent**
We are seeking experienced, customer-focused
**Multichannel Support Agents to handle Voice, Email, and Live Chat**
interactions for a rapidly growing e-commerce company operating in Europe.
In this role, you will be the front-line brand representatives, delivering high-quality, timely, and professional support to the customers.
**What You'll Do**
- Handle customer inquiries via
**phone, email, and chat**
in accordance with defined SLAs.
- Provide accurate, clear, and empathetic responses across all channels.
- Manage multiple conversations simultaneously (especially chat and email) while maintaining quality.
- Resolve customer issues independently where possible and escalate complex cases appropriately.
- Accurately document interactions in CRM/ticketing systems.
- Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.
- Maintain professionalism and consistency when representing the brand across different markets.
**What We’re Looking For**
Language Requirements
- Native or near-native proficiency in (MUST)
**German and English.**
Customer Support Experience
- 2+ years experience in a multichannel customer support role (voice, email, and live chat).
- Prior experience supporting consumer-facing or
**e-commerce brands**
is strongly preferred.
- Comfortable working in environments with variable and seasonal volumes.
Communication & Soft Skills
- Excellent verbal and written communication skills.
- Strong active listening and empathy.
- Ability to explain processes and solutions clearly and confidently.
- Culturally aware and comfortable supporting customers across different regions.
- Calm, professional, and solution-oriented under pressure.
Technical & System Skills
- Experience using CRM, ticketing, and telephony systems.
**Prior experience using Zendesk would be a strong advantage.**
- Strong computer literacy and ability to learn new tools quickly.
- Accurate documentation and attention to detail.
**What Makes You a Great Fit**
- Prior experience working with international customer.
- Highly organized and self-disciplined.
- Comfortable managing workload independently.
- Flexible and adaptable to changing volumes and priorities.
- Strong sense of ownership and accountability.
- Professional, dependable, and brand-focused.
**Schedule & Availability**
- Europe: Monday–Friday, 10:00–17:00 CET
- Reliable availability during peak seasonal periods is essential.
**What We Offer**
- 100% remote work.
- Collaborative and supportive global environment.
- Exposure to international clients.
- Opportunities for growth and development.
**Ideal Work Setup**
- System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
- RAM: Minimum 8GB
- Processor: Intel Core i5 or higher
- Internet: 40–50 Mbps (download), 30 Mbps (upload)
- Equipment: Wired headset
- Environment: Quiet, distraction-free workspace
**IMPORTANT NOTES!**
Influx never asks candidates to make any payment throughout the entire recruitment process.Successful candidates will be contacted only through email ending with influx(dot)com.
We are seeking experienced, customer-focused
**Multichannel Support Agents to handle Voice, Email, and Live Chat**
interactions for a rapidly growing e-commerce company operating in Europe.
In this role, you will be the front-line brand representatives, delivering high-quality, timely, and professional support to the customers.
**What You'll Do**
- Handle customer inquiries via
**phone, email, and chat**
in accordance with defined SLAs.
- Provide accurate, clear, and empathetic responses across all channels.
- Manage multiple conversations simultaneously (especially chat and email) while maintaining quality.
- Resolve customer issues independently where possible and escalate complex cases appropriately.
- Accurately document interactions in CRM/ticketing systems.
- Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.
- Maintain professionalism and consistency when representing the brand across different markets.
**What We’re Looking For**
Language Requirements
- Native or near-native proficiency in (MUST)
**German and English.**
Customer Support Experience
- 2+ years experience in a multichannel customer support role (voice, email, and live chat).
- Prior experience supporting consumer-facing or
**e-commerce brands**
is strongly preferred.
- Comfortable working in environments with variable and seasonal volumes.
Communication & Soft Skills
- Excellent verbal and written communication skills.
- Strong active listening and empathy.
- Ability to explain processes and solutions clearly and confidently.
- Culturally aware and comfortable supporting customers across different regions.
- Calm, professional, and solution-oriented under pressure.
Technical & System Skills
- Experience using CRM, ticketing, and telephony systems.
**Prior experience using Zendesk would be a strong advantage.**
- Strong computer literacy and ability to learn new tools quickly.
- Accurate documentation and attention to detail.
**What Makes You a Great Fit**
- Prior experience working with international customer.
- Highly organized and self-disciplined.
- Comfortable managing workload independently.
- Flexible and adaptable to changing volumes and priorities.
- Strong sense of ownership and accountability.
- Professional, dependable, and brand-focused.
**Schedule & Availability**
- Europe: Monday–Friday, 10:00–17:00 CET
- Reliable availability during peak seasonal periods is essential.
**What We Offer**
- 100% remote work.
- Collaborative and supportive global environment.
- Exposure to international clients.
- Opportunities for growth and development.
**Ideal Work Setup**
- System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
- RAM: Minimum 8GB
- Processor: Intel Core i5 or higher
- Internet: 40–50 Mbps (download), 30 Mbps (upload)
- Equipment: Wired headset
- Environment: Quiet, distraction-free workspace
**IMPORTANT NOTES!**
Influx never asks candidates to make any payment throughout the entire recruitment process.Successful candidates will be contacted only through email ending with influx(dot)com.
Nuk ka shpallje që përputhen saktësisht me këtë URL.
Shpallje të tjera aktive
- SR QA Engineer — CorroHealth
- AUXILIAR SOPORTE AL CLIENTE — Estafeta Mexicana, S.A. de C.V.
- OPERADOR TR1 FULL — Estafeta Mexicana, S.A. de C.V.
- Data Center Technician - MK - Skopje - On-site — Reboot Monkey
- Cloud Data Architect - Relocation to Athens, Greece — PeopleCert
- Associate – Business Development Department — Kastrati
- Software Architect (AdTech) — Sigma Software
- Attendant, Laundry - SIRO Porto Montenegro — Kerzner International Management FZE
- AUXILIAR DE SOLUCIONES AL CLIENTE — Estafeta Mexicana, S.A. de C.V.
- Sr Software Engineer — CorroHealth
- Payroll Associate Customer Onboarding Manager | EMEA — Deel
- Menaxhere ("Estelite Dental & Medical Aesthetics Center") — Ecommerce-Albania
- AYUDANTE CENTRO DE INTERCAMBIO — Estafeta Mexicana, S.A. de C.V.
- Senior Pharmacovigilance Specialist, Regulatory Intelligence and Submissions — ProPharma
- AUXILIAR DE OPERACIONES — Estafeta Mexicana, S.A. de C.V.
- ANALISTA DE CUMPLIMIENTO DE ADUANAS — Estafeta Mexicana, S.A. de C.V.
- SUPERVISOR DE OPERACIONES 'B' — Estafeta Mexicana, S.A. de C.V.
- Data Center Technician - North Macedonia - Deve Bair - On-site — Reboot Monkey
- Store Manager — Kidzone shpl
- German Speaking Customer Service Specialist — AccA19
- Order Management Specialist — Emapta Global
- Junior .Net Developer — TeamSystem
- SUPERVISOR DE SOLUCIONES AL CLIENTE — Estafeta Mexicana, S.A. de C.V.
- SUPERVISOR DE TALLER MECANICO — Estafeta Mexicana, S.A. de C.V.
- Saradnik za metodologije kreditnog rizika — OTP banka Crna Gora
- Transport Administrator — Lear Corporation
- Data Center Technician - MK - Štip - On-site — Reboot Monkey
- AUXILIAR DE SOLUCIONES AL CLIENTE — Estafeta Mexicana, S.A. de C.V.
- Inxhinier/e Durres ("Pespa Alumin") — ASEL Albania
- AUXILIAR DE PLATAFORMA 'B' — Estafeta Mexicana, S.A. de C.V.
