Product Delivery Manager
Solaborate
/job-details/6969
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**About the job**
**About hellocare.ai**
hellocare.ai is transforming care delivery through smart, human-centered technology. We enable care organizations to deliver better, more efficient, and personalized care experiences powered by AI-driven tools. As we grow, we're looking for passionate individuals who thrive in a fast-paced, mission-driven environment.
**About the Role**
We are looking for a proactive and organized
**Product Delivery Manager**
to join our team. In this role, you will own the onboarding experience for new clients, act as the key point of contact for an assigned portfolio of customers, and ensure the successful delivery of product features and support solutions. You will serve as the bridge between our clients and internal Product & Engineering teams, aligning customer needs with our development roadmap.
**Key Responsibilities**
- **Client Onboarding:**
Manage and coordinate the onboarding process for new clients, ensuring a smooth and efficient transition into hellocare.ai
- **Client Relationship Management:**
Serve as the main point of contact for a portfolio of clients. Build strong, trusted relationships and ensure their ongoing satisfaction and success with our product.
- **Feature & Request Intake:**
Gather, assess, and prioritize client requests and feedback related to product features, improvements, and issues.
- **Internal Alignment & Delivery:**
Collaborate closely with Product Owners (POs), and Engineering teams to align client needs with internal development efforts. Ensure timelines and expectations are managed clearly.
- **Issue Resolution:**
Triage and manage client-reported issues, ensuring proper escalation and timely resolution in partnership with technical teams.
- **Communication:**
Maintain clear and consistent communication with both clients and internal stakeholders, providing updates on request statuses and product changes.
- **Customer Advocacy:**
Represent the voice of the customer internally, helping to shape the product roadmap with real-world insights and priorities.
- **Training & Education:**
Deliver tailored product training sessions during onboarding and throughout the client lifecycle to ensure users are confident and capable in using hellocare.ai. Coordinate ongoing training for existing clients around new feature releases and product updates, ensuring they understand changes and can adopt new functionality effectively. Continuously update training materials to reflect product evolution and client needs.
- **Documentation:**
Create and maintain clear, user-friendly documentation and resources, including onboarding guides, FAQs, and feature explainers. Collaborate with Product and Support teams to ensure all materials are accurate and accessible.
**Requirements**
- 2–5 years of experience in Product Delivery, Customer Success, Account Management, or a similar client-facing role in a tech or SaaS environment.
- Strong understanding of product development processes and Agile methodologies.
- Excellent communication, coordination, and interpersonal skills.
- Ability to translate complex client needs into actionable tasks for product and engineering teams.
- Detail-oriented and organized, with a focus on delivering exceptional customer experiences.
- Familiarity with tools like Azure DevOps, Jira, Confluence, CRM platforms, and product feedback systems is a plus.
**Schedule**
**Mon-Thur:**
13:00 - 21:00
**Fri:**
13:00 - 17:00
**More info about us:**
https://www.solaborate.com/
https://www.hellocare.ai/
**How to Apply**
Does this position sound like a good fit? Apply now, via
**LinkedIn Easy Apply**
!
*At Solaborate, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.*
**About hellocare.ai**
hellocare.ai is transforming care delivery through smart, human-centered technology. We enable care organizations to deliver better, more efficient, and personalized care experiences powered by AI-driven tools. As we grow, we're looking for passionate individuals who thrive in a fast-paced, mission-driven environment.
**About the Role**
We are looking for a proactive and organized
**Product Delivery Manager**
to join our team. In this role, you will own the onboarding experience for new clients, act as the key point of contact for an assigned portfolio of customers, and ensure the successful delivery of product features and support solutions. You will serve as the bridge between our clients and internal Product & Engineering teams, aligning customer needs with our development roadmap.
**Key Responsibilities**
- **Client Onboarding:**
Manage and coordinate the onboarding process for new clients, ensuring a smooth and efficient transition into hellocare.ai
- **Client Relationship Management:**
Serve as the main point of contact for a portfolio of clients. Build strong, trusted relationships and ensure their ongoing satisfaction and success with our product.
- **Feature & Request Intake:**
Gather, assess, and prioritize client requests and feedback related to product features, improvements, and issues.
- **Internal Alignment & Delivery:**
Collaborate closely with Product Owners (POs), and Engineering teams to align client needs with internal development efforts. Ensure timelines and expectations are managed clearly.
- **Issue Resolution:**
Triage and manage client-reported issues, ensuring proper escalation and timely resolution in partnership with technical teams.
- **Communication:**
Maintain clear and consistent communication with both clients and internal stakeholders, providing updates on request statuses and product changes.
- **Customer Advocacy:**
Represent the voice of the customer internally, helping to shape the product roadmap with real-world insights and priorities.
- **Training & Education:**
Deliver tailored product training sessions during onboarding and throughout the client lifecycle to ensure users are confident and capable in using hellocare.ai. Coordinate ongoing training for existing clients around new feature releases and product updates, ensuring they understand changes and can adopt new functionality effectively. Continuously update training materials to reflect product evolution and client needs.
- **Documentation:**
Create and maintain clear, user-friendly documentation and resources, including onboarding guides, FAQs, and feature explainers. Collaborate with Product and Support teams to ensure all materials are accurate and accessible.
**Requirements**
- 2–5 years of experience in Product Delivery, Customer Success, Account Management, or a similar client-facing role in a tech or SaaS environment.
- Strong understanding of product development processes and Agile methodologies.
- Excellent communication, coordination, and interpersonal skills.
- Ability to translate complex client needs into actionable tasks for product and engineering teams.
- Detail-oriented and organized, with a focus on delivering exceptional customer experiences.
- Familiarity with tools like Azure DevOps, Jira, Confluence, CRM platforms, and product feedback systems is a plus.
**Schedule**
**Mon-Thur:**
13:00 - 21:00
**Fri:**
13:00 - 17:00
**More info about us:**
https://www.solaborate.com/
https://www.hellocare.ai/
**How to Apply**
Does this position sound like a good fit? Apply now, via
**LinkedIn Easy Apply**
!
*At Solaborate, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.*
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